Return & Refund Policy
1. Overview
Every order is checked before dispatch. If you receive an incorrect product, a major size issue due to our error, or transit-related damage, we will review the case and provide a suitable resolution as per this policy.
This policy explains what qualifies for replacement, return, or refund review, how to request support, the timelines involved, and how refunds are processed. By placing an order on Netskart, you agree to the terms below.
2. Replacement And Return Window
- Standard-size products: Replacement requests must be raised within 48 hours from the time of delivery.
- Incorrect product, missing item, or transit-damaged delivery: must be reported within 24 hours of delivery with photo and video evidence.
- Custom-size nets: Custom-size and made-to-order nets are not eligible for return or exchange, except where there is a major size issue in the product delivered due to an error from our side. Such cases will be reviewed before approval for replacement or return.
3. What Can Be Reviewed For Return Or Replacement
To be eligible for return or replacement review, the product must meet all of the following conditions:
- Unused, unwashed, and uninstalled, in its original condition
- In the original packaging, with all tags, labels, hooks, clips, and accessories
- Accompanied by the original invoice or order number
- Replacement or return request raised within the applicable window above
4. What Cannot Be Returned
Please Note
Made-to-order custom-size nets are prepared specifically as per the dimensions provided by you. Once cut or put into production, they cannot be resold and are non-returnable except where there is a major size issue due to an error from our side.
The following items are not eligible for return:
- Custom-size or made-to-measure nets, except where there is a major size issue due to an error from our side
- Products that have been installed, cut, modified, or used
- Items without original packaging, tags, or accessories
- Bird spikes, ropes, hooks, clips, and similar accessories once the seal is opened
- Items damaged due to misuse, improper installation, or wear and tear
- Items returned after the eligible return window
5. How To Request Replacement, Return, Or Refund Review
- Email contact@netskart.com or WhatsApp +91 97842 55559 within the eligible replacement or return window.
- Share your order number, the reason for the request, and clear photos/videos of the product and packaging.
- Our team will review your request within 1–2 business days and confirm the suitable resolution along with any reverse-pickup details, if applicable.
- Pack the item securely in its original packaging and hand it over to our pickup partner, if reverse pickup is arranged.
Once we receive and inspect the item, only approved replacements, corrections, or refunds are processed as per the reviewed case.
6. Reverse Pickup & Charges
Depending on the case and pincode serviceability, Netskart may arrange reverse pickup or ask the customer to ship the product back for review. In cases claimed as Netskart error, the customer may first be required to ship the product back. After review, if the issue is confirmed to be due to Netskart's error, eligible return shipping charges may be reimbursed depending on the case.
For eligible returns of standard-size products, shipping, handling, and return logistics charges may be deducted before refund processing. The shipping amount charged to the customer may not always represent the actual delivery or return cost incurred by the company, and final deductions will be determined at the company's discretion and applied fairly.
- Incorrect product, missing item, or major size issue due to our error: Customer may first be required to ship the product back. If review confirms Netskart error, eligible return shipping charges may be reimbursed depending on the case.
- Eligible standard-size return after dispatch: Shipping, handling, and return logistics charges may be deducted before refund processing. Final deductions are determined at the company's discretion and applied fairly.
7. Refund Timelines
Once your returned item is received and quality-checked at our warehouse, typically within 2–3 business days of receipt, approved refunds are initiated as follows:
- UPI / Wallet: refunded to source UPI ID / wallet within 2–4 business days.
- Debit / Credit Card: refunded to source card within 5–7 business days.
- NetBanking: refunded to source bank account within 5–7 business days.
- Cash on Delivery: refunded to bank account through NEFT within 5–7 business days after bank details are collected separately.
Refund timelines apply only after a refund is approved and initiated by us. Your bank's settlement time is not in our control. Shipping, handling, and return logistics charges may be deducted as applicable before refund processing.
8. Replacements & Exchanges
If a replacement is approved, we will ship the replacement after the original item is picked up or received and inspected, and after any applicable price difference, shipping, handling, or return logistics charges are settled.
Approved replacements are usually dispatched within 2 business days of approval and follow the standard delivery timeline from our Shipping Policy.
9. Order Cancellation
- Order cancellations and deductions: Cancellation of any order may attract a cancellation fee. If the order is cancelled before dispatch, a lower cancellation fee may apply, as shipping has not yet been initiated. The exact deduction for pre-dispatch cancellation will be decided by the company based on the order status and processing work already completed. Once an order is dispatched, cancellation is not available and the case will be handled under the applicable return policy. For eligible returns of standard-size products, shipping, handling, and return logistics charges may be deducted before refund processing. The shipping amount charged to the customer may not always represent the actual delivery or return cost incurred by the company, and final deductions will be determined at the company's discretion and applied fairly.
- Custom-size orders: Custom-size orders can be cancelled only before they are cut or put into production. Once a custom-size order is cut or put into production, it cannot be cancelled, returned, or exchanged except where there is a major size issue due to an error from our side.
- Cancellation request: To cancel, WhatsApp +91 97842 55559 with your order number.
10. Incorrect Or Transit-Damaged Delivery
Every order is checked before dispatch. If you receive an incorrect product or the package/product appears damaged during transit, please contact us within 24 hours of delivery with clear photos or video of the package and product. After review, we may arrange a replacement, correction, or other suitable resolution as per the case.
11. Contact Us
Contact Email
WhatsApp / Phone
+91 97842 55559 · Mon–Sat, 10am–7pm IST
Grievance Officer
As designated under the Consumer Protection (E-Commerce) Rules, 2020. Contact details are listed in our Terms & Conditions.